Refund and Returns Policy

Atlantic Container Service – Return & Refund Policy

1. General Policy Overview & Commercial Scope

At Atlantic Container Service, we specialize in high-ticket, industrial heavy equipment, including heavy-duty corten steel containers, site offices, gatehouses, and modular welfare blocks. Due to the high-freight logistics, crane operations, and structural modifications associated with these products, all transactions are treated as commercial business-to-business (B2B) agreements.

Unlike standard consumer retail products, our units are not eligible for general returns, buyer’s remorse exchanges, or open-ended refunds once dispatched. By finalizing an order or securing an inventory unit with Atlantic Container Service, you explicitly accept the strict parameters of this Return & Refund Policy.

2. Structural Inspection & On-Site Rejection Protocol

We take absolute pride in our quality control, engineering prep, and logistics precision. To safeguard your capital investment, we enforce a strict on-site inspection protocol at the exact moment of delivery:

  • Mandatory Delivery Inspection: Upon the arrival of our heavy freight vehicle and the positioning of the unit via our integrated hydraulic crane (Hiab), your authorized site representative must inspect the unit thoroughly before the vehicle departs the premises.

  • Valid Grounds for Delivery Rejection: If, during this initial on-site inspection, the structural unit is found to have major structural damage, critical components failing to meet your locked specification diagrams, or severe transit-induced defects that compromise its structural integrity, your representative has the right to reject the delivery.

  • Resolution Path: If a unit is validly rejected on-site, our driver will safely re-secure the asset, and our corporate team will immediately arrange either a swift hot-swap replacement unit or issue a 100% full financial refund to your original payment method within 5 to 7 business days.

3. Acceptance, Sign-Off, & Post-Delivery Framework

Once your authorized site representative inspects the unit, confirms its accurate dynamic leveling, verifies the security locking mechanisms/keys, and signs our official Delivery Acceptance Receipt, the unit is legally deemed accepted.

  • Final Sale Status: Following a signed delivery receipt, all sales are considered final. We cannot accept returns, issue refunds, or organize return freight pickup for any unit that has been signed off, accepted, or integrated into an active working site environment.

  • Post-Delivery Defects: Any operational or structural issues discovered after delivery sign-off are covered under our comprehensive 12-Month Structural Warranty rather than a refund framework. Under this warranty, our mobile engineering team will be dispatched to your location to repair or remediate any verified manufacturing defects on-site.

4. Order Cancellation & Modification Timelines

We recognize that industrial projects can undergo scheduling shifts. If you need to cancel or modify a confirmed order, you must adhere to the following timing windows:

  • Standard In-Stock Units: You may cancel an order for a standard, un-modified storage container at any point during its 1-to-2 day handling window before it leaves our logistics yard. Cancelled standard orders will receive a 100% refund, minus a 5% administrative payment-processing fee.

  • Custom Engineering/Cabin Projects: Once engineering preparation, internal electrical wiring, wall insulation, window layouts, or bespoke modifications have actively begun on a modular unit or site office, the order can no longer be cancelled or refunded. The customer remains fully liable for the completed project invoice amount.

5. Refund Processing Timelines

In any event where a partial or full refund is approved by our compliance officer (such as a valid on-site delivery rejection or an early cancellation window):

  • The funds will be processed and returned exclusively to the original bank account, wire route, or corporate credit card used to initiate the purchase.

  • Due to commercial banking clearances, please allow 5 to 7 business days for the credited funds to reflect in your company’s ledger accounts. We do not issue cash refunds or credit third-party accounts under any circumstances.

6. Corporate Compliance & Support Channels

If you need to discuss an active order adjustment, lodge a structural quality report, or request clarification on our commercial verification parameters, please contact our financial and logistics desk directly:

  • Company Name: Atlantic Container Service

  • Corporate Address: 124 Prosperity Drive, Savannah, GA, 31408, USA

  • Phone Number: +1 (704) 281-6991

  • Customer Support Email: support@atlanticcontainersservice.com

  • Official Website: atlanticcontainersservice.com