Shipping Policy

Atlantic Container Service – Shipping & Delivery Policy

1. Overview & Scope

This policy outlines the shipping parameters, processing timelines, and delivery terms for our heavy-duty containers, site office cabins, modular units, and welfare blocks. Due to the specialized industrial nature, weight, and size of our products, all deliveries are managed and executed as specialist heavy freight. By finalizing an order with Atlantic Container Service, you agree to the logistical conditions and site access rules detailed below.

2. Order Processing & Shipping Timelines

To comply with global commercial standards, our order cutoff, handling, and shipping transit times are structured as follows:

  • Order Cut-Off Time: 5:00 PM (EST) – Monday through Friday. Orders placed after this time will begin processing the following business day.

  • Handling Time (Order Processing): 1 to 2 business days (Monday through Friday). This window covers payment verification, compliance clearance, and dispatch routing.

  • Transit Time (Standard Delivery): 3 to 5 business days (Monday through Friday) for all standard, in-stock storage containers and site accommodation units.

  • Total Estimated Delivery Window: 4 to 7 business days from the moment payment clears.

  • Bespoke/Custom Projects: Custom office cabins or multi-unit structural configurations require an engineering and prep timeline of 4 to 6 weeks before dispatch.

3. Specialist Delivery Methods (Hiab Freight Fleet)

All unit drop-offs are performed via our specialized heavy-freight fleet, utilizing flatbed vehicles integrated with mechanical hydraulic cranes (Hiab). This specialized equipment requires certified crane operators to ensure precise leveling and safe positioning on your site. We do not use standard commercial courier networks. Side-loading or rear-drop positioning configurations must be pre-arranged with your logistics coordinator.

4. Mandatory Site Access & Ground Requirements

Because our delivery vehicles are heavy-goods vehicles (HGVs) equipped with heavy cranes, the delivery site must meet strict safety parameters. The buyer assumes full responsibility for ensuring the following criteria are met before the vehicle arrives:

  • Surface Condition: The delivery path and final drop spot must be completely level and sitting on solid ground. Reinforced concrete, thick compressed gravel, or hardstanding tarmac are acceptable.

  • Soft Ground Prep: If your unit must sit on soft ground or grass, you are required to provide flat timber blocks or concrete paving slabs ready for placement under the four structural corners to avoid sinking.

  • Spatial Clearances: There must be clean overhead clearance free from high-voltage cables, hanging tree structures, or building eaves. There must also be an adequate turning circle for heavy multi-axle freight vehicles to approach and exit the site safely.

5. Receiving the Delivery & Sign-Off

  • Authorized Representative: A designated site manager or authorized representative must be present on site during the entire scheduled delivery window.

  • Sign-off Protocol: The representative is required to inspect the structural unit, confirm its accurate dynamic leveling, test the locking mechanisms/keys, and sign our official Delivery Acceptance Receipt.

6. Failed Delivery & Redelivery Fees

Our dispatch team provides dedicated morning (AM) or afternoon (PM) arrival slots. If a delivery vehicle arrives within its scheduled window but cannot execute the drop-off due to poor site preparation, insufficient clearances, a missing site representative, or locked access gates, the delivery will be aborted.

In the case of an aborted delivery, the customer will be issued a standard redelivery fee to cover vehicle fuel costs, operator hours, and freight routing constraints. This fee must be settled before a secondary delivery date is booked.

7. Contact Corporate Logistics & Support

For any bespoke shipping inquiries, detailed route calculations, or specific site access concerns, please reach out to our transport and compliance department directly:

  • Phone: +1 (704) 281-6991

  • Customer Support Email: support@atlanticcontainersservice.com

  • Corporate Address: 124 Prosperity Drive, Savannah, GA, 31408, USA

  • Website: atlanticcontainersservice.com